Terms & Conditions

Website Terms of Use

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern bloK Products Ltd relationship with you in relation to this website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.


This website and its content is copyright of “bloK Products Ltd” – © “bloK Products Ltd” 2020. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


We take every care to ensure that this site complies with Web Content Accessibility Guidelines 1.0 laid down by the Web Accessibility Initiative (WIA). We are committed to making sure that the web site is accessible to all.

You may find it useful to change the default colours and fonts used on your computer.

Further information is available from AbilityNet’s ‘My computer my way’ web site – www.abilitynet.org.uk/myway

GDPR Privacy Policy

[bloK Products Ltd] (“We”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

1.    Definitions

Data controller – A controller determines the purposes and means of processing personal data.

Data processor – A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data and special categories of personal data

Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

2.    Who are we?

bloK Products Ltd is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: 01323 892320. For all data matters contact Helen Lindfield on 01323 892320.

3.  The purpose(s) of processing your personal data

We use your personal data for the following purposes:

  • To maintain our own accounts and records;
  • To inform individuals of special offers, newsletters;

You may give us information about you by corresponding with us by phone, email or otherwise. This includes information you provide when you open an account with us.

4. The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

The personal data you give us may include your name, address, and e-mail address and phone number, financial and credit card information.

5. What is our legal basis for processing your personal data?

We may process your personal data for purposes necessary for the performance of our contract with you, and to comply with our legal obligations.

We may process your personal data for the purposes necessary for the performance of our contract with our clients, this may include processing your personal data where you are an employee, subcontractor, supplier or customer of our client.

We may process your personal data for the purpose of our own legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes processing for marketing, business development, statistical and management purposes.

Please note that we may process your personal data for more than one lawful basics depending on the specific purpose for which we are using your data.

More information on lawful processing can be found on the ICO website.

6.   Sharing your personal data

Your personal data will be treated as strictly confidential, and will be shared only where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

How long do we keep your personal data?

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it was collected:

The requirements of our business and the services provided.

Any statutory or legal obligations.

7.   Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

8.   Transfer of Data Abroad


9.    Automated Decision Making


10.  Changes to our privacy policy

Any changes we may make to our privacy policy in the future, will be updated and sent to you.

How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact Blok Products Ltd by emailing info@blokproducts.com

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

Delivery details

All orders received by 12 midday will be dispatched on that day (Monday – Friday) Orders placed after 12 midday will be dispatched on the next working day.  All orders received Saturday/ Sunday and Bank Holidays  will be dispatched Monday/ Tuesday (After Bank Holiday).  Products are sent by your selected method, Courier is usually next working day and Royal mail 2-3 days UK and 7 days International. Please note however with increased online shopping especially during bank holidays and seasonal holidays delivery can take slightly longer, this is out of our control for which we appreciate your understanding.

 International customers – deliveries may take longer than stated by your selected shipping method, this could be due to unforeseen delays ie: Customs clearance procedure, unpaid import duty or tax etc…

Tracking information will be emailed to you on the day that your parcel is dispatched. 

Returns / faulty goods

All products are fully checked before dispatch.  You have a ‘coolling off’ period of 7 working days after delivery date.  In the unlikely event of you receiving damaged goods simply call +44 (0)1323 892320 or email info@blokproducts.com  We will have the products picked up, at our expense, and give you the option of a full refund or a replacement at no charge to you. Please reuse the packaging material for return courier. 

Unfortunately we are unable to refund for goods that are returned not faulty if they are returned in an un-saleable condition, ie they have signs of being used, scratched or have been damaged by the customer.

You will be liable for any delivery costs incurred for returned goods unless they are returned for defective or faulty reasons.

Please return orders to the following address:

Blok Products Ltd, 27 Cradle Hill Ind Est, Seaford, East Sussex, BN25 3JE, United Kingdom.

Product Exchange

In the event that you have purchased the incorrect product and require an exchange ?

We are happy to exchange the product on a like for like basis, however this will incur an additional shipping fee by the customer. The fastest way to do this is to create another order on our website for the correct product needed, then follow the returns policy above to return the incorrect items purchased.


Orders can be cancelled before dispatch.  As we aim to send out orders next day please contact us to cancel your order as soon as possible.  If your order has already been dispatched you will be liable for any delivery costs incurred for delivery to you and in returning the product to us.  

Orders cannot be cancelled or refunded once the customers package has left the building and is in the hands of the delivery company.  Once you receive your parcel you can follow the above returns policy.

Orders that are refused delivery by the customer could incur additional costs that will be deducted from your refund, an example of this could be a return to sender shipping fee by the courier company, this would be deducted along with the original shipping fee as per our returns policy above.

Duty & Tax 

EU customers – All products shown on our website are excluding UK VAT. Your purchase will be subject to import duty if over £135.00 GBP (€150.00) and VAT will be applied at your local rate on the entire value, this will be requested from the shipping company you select at check-out via your contact details and will need to be paid before the goods are released for delivery.


Please return orders to the following address:

Blok Products Ltd, 27 Cradle Hill Ind Est, Seaford, East Sussex, BN25 3JE, United Kingdom.

Orders will be refunded in part or in full once received, please see above Returns & Cancellation policy for details.